Our staff will help you in your apartment search via online consultation

Everything you need to rent an apartment is online!

Online apartment search from anywhere in the world

Online Customer Service (Free)

3 steps to searching for an apartment online

  • Consultation
  • Viewing
  • Contract Signing

Highlights of online consultation

FEATURE

  • 地球儀

    Receive a consultation from anywhere in the world!

    Receive a consultation while in your own home, in your own home country

  • 人とバツマーク

    No need to visit our office!

    You can search for a home without ever visiting our office or an apartment

  • 国際言語の辞書

    We offer services in multipe languages!

    We offer services in English, Chinese, and Vietnamese

  • ハートのアイコン

    Ease and Comfort

    It's just like you were searching for an apartment in real life

  • FREEの文字

    Everything Free!

    There is no charge for an online consultation
    Fees will be charged at the time of contract.

3 steps to searching for
an apartment online

FLOW

  • STEP 1
    Online Consultation

    From the comfort of your home, you can inquire about residences in Japan

    The process is very simple. Please submit your desired date and time for a consultation via the online form.
    You will receive a notification about how to access the online consultation.
    After connecting with us, please let us know your apartment search criteria and we will show you a variety of properties.

    Online Customer Service (Free)

    STEP 1
    Online Consultation

    オンライン接客の様子

    From the comfort of your home, you can inquire about residences in Japan

    The process is very simple. Please submit your desired date and time for a consultation via the online form.
    You will receive a notification about how to access the online consultation.
    After connecting with us, please let us know your apartment search criteria and we will show you a variety of properties.

    Online Customer Service (Free)
  • STEP 2
    Online Viewing

    It's hard to tell just by the online property information, but you can tell by virtually visiting the property

    For those who cannot physically visit the property, our staff will visit it in your place, and take you on a virtual tour. They will also explain the apartment's amenities and about the surrounding area.
    Of course, for those who would like to see the properties with their own eyes, our staff will gladly accompany you, so please let us know.

    Properties available for online viewing

    STEP 2
    Online Viewing

    オンライン接客の様子

    It's hard to tell just by the online property information, but you can tell by virtually visiting the property

    For those who cannot physically visit the property, our staff will visit it in your place, and take you on a virtual tour. They will also explain the apartment's amenities and about the surrounding area.
    Of course, for those who would like to see the properties with their own eyes, our staff will gladly accompany you, so please let us know.

    Properties available for online viewing
  • STEP 3
    Online Contract Explanation

    We can explain anything related to contracts online

    After checking the apartments, once you find a property you like, the next step is the application.
    During the application and contracting phase, everything can be done online, including entering all essential information and us explaining the procedure. Once the contracting funds have been transferred, the process is complete.
    We have staff who speak multiple languages, so even those who can't speak Japanese have nothing to worry about.

    STEP 3
    Online Contract Explanation

    オンライン接客の様子

    We can explain anything related to contracts online

    After checking the apartments, once you find a property you like, the next step is the application.
    During the application and contracting phase, everything can be done online, including entering all essential information and us explaining the procedure. Once the contracting funds have been transferred, the process is complete.
    We have staff who speak multiple languages, so even those who can't speak Japanese have nothing to worry about.

We look forward to serving you in Japan

After your arrival in Japan, once you sign the paperwork, you can get your keys.

For an online consultation, please have one of the following items ready

パソコンのアイコン

Smartphone

or

パソコンのアイコン

PC

Custommer's Voice

CUSTOMER VOICE

  • It's a total package service for a busy individual!

    お客様の写真

    It's a total package service for a busy individual!

    I found the online consultation service to be both convenient for busy people, whose schedules restrain them from visiting agents and properties, and thorough enough for those fearing to meet in-person due to recent events.

    I was able to meet with an agent through videoconferencing the day after my initial contact with Wagaya, and we had a list of suitable apartments within a week. Overall, the service was quick and effective for a busy guy like me, who also lived far from the area where I wanted to relocate to.

    This experience has me curious of other innovative services that Wagaya may provide in the future.

    Nationality: American Years in Japan: 2year

  • It was refreshing to communicate online with a Chinese-speaking staff member

    お客様の写真

    It was refreshing to communicate online with a Chinese-speaking staff member

    After I came to Japan, I searched for an apartment for the first time by myself. I was interested in wagaya Japan because they support foreigners in multiple languages, so I put in an inquiry for a property.

    At the time, I was still hesitant to leave the house (due to Coronavirus), so I decided to try their recommended online consultation service. The sound quality was better than expected, and I could catch everything they said. I could seal a contract for a new apartment without ever stepping out of my home, and that was really helpful.

    Nationality: Chinese Years in Japan: 1year

  • It's perfect for those who want to apartment-hunt while staying at home

    お客様の写真

    It's perfect for those who want to apartment-hunt while staying at home

    To practice social distancing during the pandemic, my agent patiently helped me search for a house using a video conferencing platform. We were able to check the real-time house listing database with ease.

    This is the best method for people who are busy and want to stay at home.

    Nationality: Philippines Years in Japan: 5years

  • I think it's great that you can choose between an online viewing and an in-person viewing.

    お客様の写真

    I think it's great that you can choose between an online viewing and an in-person viewing.

    This was my first time trying an online consultation, but it didn't feel much different from a face-to-face meeting.

    The agent was very professional in recommending properties, and there wasn't any lag online, so that was a relief. It was helpful to have the option to choose between an online vs. in-person property viewing.

    Nationality: Japanese

FAQ

FAQ

Q1Can I have an online consultation or online viewing from anywhere in the world?

Yes, you can. However, since there is a time difference, please be aware of our operating hours.

Q2I live in Japan. Because of the state of emergency due to the coronavirus, is it possible to receive a consultation online?

Yes, of course, even those living in Japan can use our online services.

Q3Can Japanese nationals also use this online service?

Yes, many Japanese nationals are already taking advantage of this.

Q4I want to visit the apartments, but I just want to receive a consultation online.

After an online consultation, we can take you in person to visit the apartments. We can meet at the property, or you can visit our office and we can take you there by car.

Q5I don't have a guarantor. Do I need one?

In many cases, if you use a guarantor company, a guarantor is not necessary.

Q6I don't speak much Japanese, though.

The wagaya Japan team is made up of staff from China, America, and Vietnam. Different real estate agencies provide services in different languages, so please confirm in advance.

Q7I work for a company employing foreigners. Is it possible to make a corporate contract or a business partnership?

Both individual contracts and corporate contracts are possible. You can also request a property search for multiple employees at once. As for business partnerships, a representative can explain in more detail.

Online customer service
(Free)